Refund policy
At Ascend Lifestyle, we want you to shop with confidence. If there's a problem with your order, we're committed to working with you to find a fair solution in accordance with Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged during transit, or incorrectly supplied, please contact us as soon as possible.
To help us resolve your request quickly, please email support@ascendlifestyle.com.au and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (where applicable)
Change of Mind
Due to the nature of health and wellness products, we generally cannot accept returns for opened or used items unless required under Australian Consumer Law.
If you've changed your mind and your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to assist where we can.
Refunds
If a refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund where required by law.
If you have any questions about this policy, please contact us at support@ascendlifestyle.com.au.