Shipping Information
We're committed to getting your order to you as quickly and safely as possible. Every order is carefully packed and dispatched from Australia.
Shipping Rates
- Flat Rate Shipping: $15 Australia wide
- Free Shipping: On all orders over $150
Order Processing
Orders are typically packed and dispatched within 1-2 business days. Once yo9ur order has been shipped, you'll receive a confirmation email with tracking details so you can follow your delivery.
Delivery Times
Delivery times vary depending on your location within Australia. Most orders arrive 2-8 business days after dispatch, although remote areas may take a little longer.
Delivery Delays & Damaged Parcels
While we do our best to ensure your order arrives on time, delivery timeframes are estimates and may occasionally be affected by factors outside our control, such as carrier delays or peak periods.
If your order arrives damaged or you believe there is an issue with your delivery, please contact us at
support@ascendlifestyle.com.au within 7 days of receiving your order. Please include your order number and photos of any damage so we can assist you as quickly as possible.