We want you to feel confident when shopping with Ascend Lifestyle. If there's a problem with your order, we're here to help and will always work with you to find a fair solution in accordance with Australian Law.
When We Accept Returns
We accept returns or provide refunds where required under Australian Consumer Law.
If you receive a product that is:
- Faulty or defective
- Damaged during transit
- incorrectly supplied
please contact us as soon as possible so we can help resolve the issue.
To assist us, email support@ascendlifestyle.com.au with:
- Your order number
- A description of the issue
- Clear photos, where applicable
Change of Mind
For health and hygiene reasons, we generally cannot accept returns for opened or used products unless required under Australian Consumer Law.
If you've changed your mind and your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to help where we can.
Refund Processing
If a refund is approved, it will be processed back to your original payment method as soon as is possible. Processing times may vary depending on your payment provider.
If you have any questions about your order or this policy, please contact us at support@ascendlifestyle.com.au. We're always happy to help.